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Service Management

30 April 2017

The Aalto EMBA 2015 participants took their 16th module under the title of “Service Management” on April 25-27, 2017 at IBS premises. This module was taught by Dr. Tomas Falk.

Professor Falk is an Associate Professor of Marketing at Aalto University School of Business, Finland and an Adjunct Professor of Marketing at EBS Business School, Germany. His research interest and expertise focuses on service channel management, service quality management, self-service technologies, and service employee behavior.

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